Terms of Service

1. Agreement to Terms

These Terms of Service (“Terms”) govern your access to and use of the Simple Pro platform, including our website at simplepro.app and the application at app.simplepro.app (collectively, the “Service”), operated by Simple Pro (“Company,” “we,” “us,” or “our”).

By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, do not use the Service. If you are using the Service on behalf of a business, you represent that you have authority to bind that business to these Terms.

2. Description of Service

Simple Pro provides an AI-first field service management platform for trade professionals (plumbers, HVAC technicians, electricians, landscapers, and others). The Service includes:

• Belle, an AI phone receptionist that answers calls, books jobs, and automates workflows.
• Job and customer management tools.
• Digital estimates, invoices, and payment processing via Stripe.
• Calendar synchronization via Google Calendar.
• Accounting integration via QuickBooks.
• SMS communications via Twilio.
• Premium AI features including enhanced voice (ElevenLabs), photo diagnosis, emergency routing, call transcripts, auto review requests, SMS campaigns, and market rate insights.

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time with reasonable notice.

3. Account Registration

You must create an account to use the Service. You agree to:

• Provide accurate, current, and complete information during registration.
• Maintain and update your account information to keep it accurate.
• Keep your password secure and notify us immediately of any unauthorized access.
• Be responsible for all activity under your account.

You must be at least 18 years old to create an account. We reserve the right to terminate accounts that violate these Terms.

4. Subscription, Billing, and Cancellation

4.1 Free Trial

New accounts receive a 14-day free trial. No credit card is required to start. At the end of the trial, you must provide payment to continue using the Service.

4.2 Subscriptions

Paid subscriptions are available on monthly or annual billing cycles. Prices are as stated on our Pricing page and are subject to change with 30 days’ notice. Annual subscriptions offer a discount equivalent to approximately two months free.

4.3 Billing

You authorize us to charge your payment method on a recurring basis (monthly or annually) at the price in effect at the time of renewal. Payments are processed by Stripe. All fees are in US dollars and are non-refundable except as required by law or as expressly stated in these Terms.

4.4 Cancellation

You may cancel your subscription at any time through your account settings or by contacting us at support@simplepro.app. Cancellation takes effect at the end of the current billing period. You will retain access to the Service until that date. We do not provide pro-rated refunds for unused time.

4.5 Failure to Pay

If payment fails, we will notify you and provide a grace period of 7 days to update your payment method. After the grace period, your account may be suspended or downgraded.

5. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Service to violate any applicable law or regulation.
• Use Belle AI to impersonate a licensed professional in a deceptive or misleading way.
• Record or process calls without complying with applicable wiretapping and consent laws in your jurisdiction.
• Transmit spam, unsolicited SMS, or communications that violate the TCPA or CAN-SPAM Act.
• Attempt to gain unauthorized access to any part of the Service or its underlying infrastructure.
• Reverse engineer, decompile, or attempt to extract source code from the Service.
• Use the Service to process, store, or transmit Protected Health Information (PHI) without executing a Business Associate Agreement (BAA) with us.
• Resell or sublicense the Service without our express written consent.
• Upload or transmit malicious code, viruses, or any content that could harm the Service or other users.

6. AI Disclaimers — Belle

You acknowledge and agree that:

• Belle’s estimates are automated approximations, not guaranteed quotes.
• Belle may make errors, misunderstand requests, or provide inaccurate information.
• You are solely responsible for reviewing and approving any estimates, job bookings, or communications generated by Belle before they are sent to your customers.
• You are responsible for complying with all applicable laws regarding call recording and AI disclosure in your jurisdiction. Some states require you to inform callers that they are speaking with an AI system.
• We make no warranty that Belle will correctly handle all calls, book all jobs, or function without error.

7. Your Content

You retain ownership of all data, content, and information you upload to or generate through the Service (“Your Content”). By using the Service, you grant us a limited, non-exclusive, royalty-free license to access, use, process, and store Your Content solely to provide and improve the Service.

You represent and warrant that Your Content does not violate any third-party rights or applicable law, and that you have obtained all necessary consents from your customers for the collection and processing of their data.

8. Intellectual Property

The Service, including all software, designs, logos, trademarks, and content created by Simple Pro, is owned by us and protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works of any part of the Service without our express written permission.

9. Limitation of Liability

Our total liability to you for any claims arising under or related to these Terms or the Service shall not exceed the greater of (a) the total fees you paid to Simple Pro in the 12 months preceding the claim, or (b) $100.

Some jurisdictions do not allow the exclusion of certain warranties or limitations of liability for consequential or incidental damages, so the above limitations may not apply to you.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR UNINTERRUPTED OR ERROR-FREE OPERATION. WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS OR THAT ANY ERRORS WILL BE CORRECTED.

11. Indemnification

You agree to indemnify, defend, and hold harmless Simple Pro and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) your use of the Service; (b) Your Content; (c) your violation of these Terms; or (d) your violation of any applicable law or third-party rights.

12. Termination

We reserve the right to suspend or terminate your account at any time, with or without notice, for violations of these Terms or conduct we reasonably believe is harmful to other users, the Service, or third parties.

Upon termination, your right to use the Service ceases immediately. We may retain and use your data as described in our Privacy Policy. Sections 7–14 of these Terms survive termination.

13. Governing Law and Disputes

These Terms are governed by the laws of the State of California, without regard to its conflict of law provisions. You agree to submit to the exclusive personal jurisdiction of the state and federal courts located in San Diego County, California, for resolution of any disputes arising under these Terms.

Before initiating any legal action, you agree to attempt to resolve disputes informally by contacting us at legal@simplepro.app. We will make good-faith efforts to resolve disputes within 30 days.

14. General Provisions

• Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Simple Pro regarding the Service.
• Severability: If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full force and effect.
• Waiver: Our failure to enforce any right or provision of these Terms will not constitute a waiver of that right or provision.
• Assignment: You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
• Updates: We may update these Terms from time to time. We will provide at least 14 days’ notice before material changes take effect. Continued use of the Service after that date constitutes acceptance of the updated Terms.

15. Contact Us

For questions about these Terms, please contact us: