Belle runs the office for HVAC companies. You run the jobs.
You’re in an attic or up on a roof, and the phone rings. Simple Pro rings you first, like always. Miss it, and Belle answers for your company, finds out what’s wrong and books the visit into your open hours. Then she drafts the estimate and the invoice, and keeps the notes.
HVAC calls you miss, answered and booked
A homeowner with no heat on a cold night may not wait for a callback. With Simple Pro, a call you can’t take is answered, sorted and booked, and it’s on your Today screen when you look.
What Belle does on an HVAC call
Which unit it is (the AC, the furnace, a heat pump, a mini-split, the thermostat) and what it’s doing, in plain words.
No heat in cold weather, no cooling in a heat wave, or a system leaking water inside gets the soonest opening. A tune-up or a noisy unit that still works gets an ordinary visit.
For a gas smell, she tells the caller to leave the house and call the gas company first.
On a routine call, when a unit may need replacing, she asks the make and model once, so you know what you’re walking into.
Into your open hours, with a tech who’s free. If you’ve set who does which work, she picks one who does this kind.
One card in your Inbox, one sentence.
After-hours HVAC answering, without an answering service
An answering service takes a message. Belle books the job.
After hours, Belle answers right away and books the visit into your next open slot. If a caller says it’s an emergency, it reaches you even during your quiet hours.
Your phone still rings first
You keep your business number. Forward it to Simple Pro, and calls ring your phone first, like always. Pick up and it’s your call. Miss it, and after a few rings Belle answers.
Then the paperwork
- Ask Belle for the estimate or the invoice. She writes it from your price list, and it stays a draft until you tap send.
- Customers approve and sign an estimate online. If you bill a deposit first and have card payments on, they can pay it right there.
- Invoices can be paid by card from a link.
- Put a maintenance visit on repeat, as often as every week or as seldom as every 3 months, and the next 8 weeks of visits stay on your schedule.
What it costs
Full time, 40 hours a week. Nobody answers nights, weekends or lunch.
Takes a message. You still call back, book it, and send the bill.
200 Belle minutes. She answers, books it, and drafts the estimate and the invoice.
450 Belle minutes, and the whole crew on one schedule.
Receptionist and answering-service prices are typical U.S. costs, not quotes. See every plan
Set up in about ten minutes
Forward your business number, set your hours, and bring your price list or let Belle draft one. During the test, email your customer list to support@simplepro.app and we bring it in for you.
Questions
Do I keep my business number?
Yes. Forward it to Simple Pro and it rings your phone first, like always. Miss it, and Belle answers and books it.
What if Belle can’t answer something?
She takes down what they need and puts it in your Inbox, so you can call back with one tap.
Does she know heating and air?
She works in your trade’s words: which unit, what it’s doing, and what can’t wait. You set your services and prices, and she books from those.
Can my techs use it?
Yes. Invite your team and choose what each person can see and do. Belle books a tech who’s free, and you can set who does which work.
Is there a contract?
No. Month to month; cancel any time.
Does it work on Android?
iPhone first. Android is on the way.
What does the test cost?
Nothing. The iPhone test is free through Dec 31.