Support

Questions about Simple Pro or Belle? Write to us, and a person reads every message.

Tell us what you saw and roughly when. A screenshot helps.

Signing in

Simple Pro runs on iPhone and in your browser at app.simplepro.app. Sign in with your cell number: we text you a 6-number code, and there's no password to remember.

No code? Check the number, wait 30 seconds, then tap to send another. If it still doesn't arrive, email us from the address on your account.

Belle and your calls

Belle answers at your shop's Belle number, books the job into open time on your schedule, and drafts what comes next for you to approve.

To have Belle answer your existing business line, turn on call forwarding with your carrier. The app walks you through it in Settings › Calls › Forwarding.
Choose when Belle answers in Settings › Calls › Who answers. Where Ring first is on for your shop, the same page sets who the phone rings first.
A personal cell is never forwarded: give customers your Belle number instead.

Your plan

See your plan and change it in Settings › Plan. Your card, your receipts and cancelling are on a secure billing page that the Plan page opens for you.

Your data

Download everything your shop keeps in Simple Pro from Settings › Account › Export everything.
If one of your customers asks for a copy of their records, or for them to be erased, email us and we'll take care of it.
Delete your whole account in Settings › Account › Delete account.
How we handle data is in our Privacy Policy. We never sell it, and there are no ads.

Something not working?

Email us with the screen you were on, what you tapped, and roughly what time it happened. If it was a call, the caller's number and the time help us find it in your shop's call records.